FAQs

All our rooms have either a balcony.

Check-in time is 3.00 pm.
Early check-in can be arranged upon availability.
Our front desk is open 24h a day and will welcome you even in case of late arrival.

Check-out time is 12pm.
A late check-out can be arranged with an extra cost, upon availability.

We have a parking lot which is free and secure.

We have an open-air swimming pool.

From Cancun international airport, you can take a bus departing directly from the airport, which arrives at the Tulum terminal, from there take a taxi to the hotel Mereva Tulum (Fracc. Tankah lll M. 3 Lt 21, Tulum, Mexico CP 77760).

Airport-hotel and round trip private transportation are also available and can be booked at an extra cost directly with the hotel – email reservaciones@nereatulum.mx

The hotel has 22 rooms.

Nerea Tulum is located in Bay of Tankah, located 4 miles before Tulum on the Playa del Carmen – Tulum Highway.

We don’t accepted pets.

Breakfast is included in all room rates. For external visitors, prices are according to consumption – A la carte.

Different cancellation policies are available according to the different rate plans:

Full Flexible: Free cancellation up to 24 hrs before check-in.

Semi-Flexible: Free cancellation up to 31 days before check-in, 30% penalty within 30 days of check-in.

Non-refundable: Full prepayment, 100% penalty

We have the restaurant Umbal, which also has room service.
Open from 7:30am to 11pm, every day.

We have committed towards the security and safety of our team members and clients in a Covid-19 world and beyond. This commitment includes the reinforcement of our comprehensive health and security procedures as the communication to our teams of the best practices and guidelines and have supplemented these resources with additional Covid-19 cleanliness specific guidance, training and information consistent with our own high standards.

Hand hygiene: although already of common practice in the industry, proper and frequent handwashing has been reinforced within our teams, this been vital to prevent the spread of viruses. In our daily briefings, our teams are reminded that cleanliness starts with simple act. It is important for their health and our guests.

Cleaning products and protocols: We have consulted our well recognized cleaning products partner for their advice on the most suitable disinfection products for each application as for their recommendations on additional steps to apply against any type of virus.

Public areas: We have increased the frequency of cleaning and disinfecting public spaces, with a focus on the front desk counter, the lounge, bar counter, public restrooms, surroundings of swimming pools and even room keys. In the same manner, presence of sanitizing gel was incremented in several points on these areas.

Guest rooms: in addition to usual ones, we have increased protocols of cleaning and disinfection that are applied daily, after a guest departs and before the next one arrives, with a particular attention paid to high contact surfaces and items.

Back of the house areas: n the spaces where the team works, we increased the frequency of cleaning, focusing on high contact surfaces as the employee cafeteria, lockers, offices and areas of food and beverage production.

All our guests have access to the gym at our sister property Alea Tulum, located a step away from Nerea Tulum

Open: 6:00 am to 10:30pm

We offer several activities as kayak, snorkel equipment, paddle-boards and bicycles complimentary for all our guests.

We can assist you to organize various excursions such as diving in the sea or cenote, fishing, zip-line or ATV circuits, Mayan ruins among others, the prices of these vary according to the selected activity.

You can have a private dinner at our pier, with an additional cost, you can book it at the mail reservaciones@nereatulum.mx 

The staff speaks English and Spanish.

Secure luggage storage is available for all our hotel guests, free of charge, before check-in and after check-out.

All of our bathrooms are equipped with hair dryer, beach towels, bathroom towels, bathrobe, soap, body cream, shampoo and hair conditioner.

The front desk is open 24/7.

Our hotel is not wheelchair accessible.

We have a lab module on our parking, open daily from 10 a.m. to 5 p.m.
Appointment is not required.

Antigen test cost $25 USD per person.

PCR test cost $100 USD per person.