
FAQs
Does Hotel Nerea Tulum have rooms with balcony?
All our rooms have either a balcony.
At what time is the check in at Hotel Nerea Tulum?
Check-in time is 3.00 pm.
Early check-in can be arranged upon availability.
Our front desk is open 24h a day and will welcome you even in case of late arrival.
At what time is the check out at Hotel Nerea Tulum?
Check-out time is 12pm.
A late check-out can be arranged with an extra cost, upon availability.
Is there a parking at Hotel Nerea Tulum?
We have a parking lot which is free and secure.
Is there a swimming pool at Hotel Nerea Tulum?
We have an open-air swimming pool.
How can we get to the Hotel Nerea Tulum from the closest airport?
From Cancun international airport, you can take a bus departing directly from the airport, which arrives at the Tulum terminal, from there take a taxi to the hotel Mereva Tulum (Fracc. Tankah lll M. 3 Lt 21, Tulum, Mexico CP 77760).
Airport-hotel and round trip private transportation are also available and can be booked at an extra cost directly with the hotel – email reservaciones@nereatulum.mx
How many rooms are there at Hotel Nerea Tulum?
The hotel has 22 rooms.
Where exactly is situated the Hotel Nerea Tulum?
Nerea Tulum is located in Bay of Tankah, located 4 miles before Tulum on the Playa del Carmen – Tulum Highway.
Are pets (dogs and cats...) allowed at Hotel Nerea Tulum?
We don’t accepted pets.
What is the breakfast menu at Hotel Nerea Tulum?
Breakfast is included in all room rates. For external visitors, prices are according to consumption – A la carte.
What is the cancellation policy for Hotel Nerea Tulum?
Different cancellation policies are available according to the different rate plans:
Full Flexible: Free cancellation up to 24 hrs before check-in.
Semi-Flexible: Free cancellation up to 31 days before check-in, 30% penalty within 30 days of check-in.
Non-refundable: Full prepayment, 100% penalty
Is there a restaurant in the Hotel Nerea Tulum?
We have the restaurant Umbal, which also has room service.
Open from 7:30am to 11pm, every day.
What are the hygiene and cleaning measures at Hotel Nerea Tulum?
We have committed towards the security and safety of our team members and clients in a Covid-19 world and beyond. This commitment includes the reinforcement of our comprehensive health and security procedures as the communication to our teams of the best practices and guidelines and have supplemented these resources with additional Covid-19 cleanliness specific guidance, training and information consistent with our own high standards.
Hand hygiene: although already of common practice in the industry, proper and frequent handwashing has been reinforced within our teams, this been vital to prevent the spread of viruses. In our daily briefings, our teams are reminded that cleanliness starts with simple act. It is important for their health and our guests.
Cleaning products and protocols: We have consulted our well recognized cleaning products partner for their advice on the most suitable disinfection products for each application as for their recommendations on additional steps to apply against any type of virus.
Public areas: We have increased the frequency of cleaning and disinfecting public spaces, with a focus on the front desk counter, the lounge, bar counter, public restrooms, surroundings of swimming pools and even room keys. In the same manner, presence of sanitizing gel was incremented in several points on these areas.
Guest rooms: in addition to usual ones, we have increased protocols of cleaning and disinfection that are applied daily, after a guest departs and before the next one arrives, with a particular attention paid to high contact surfaces and items.
Back of the house areas: n the spaces where the team works, we increased the frequency of cleaning, focusing on high contact surfaces as the employee cafeteria, lockers, offices and areas of food and beverage production.
Are there any gym-facilities at Hotel Nerea Tulum?
All our guests have access to the gym at our sister property Alea Tulum, located a step away from Nerea Tulum
Open: 6:00 am to 10:30pm
What are the activities at or close to Hotel Nerea Tulum?
We offer several activities as kayak, snorkel equipment, paddle-boards and bicycles complimentary for all our guests.
We can assist you to organize various excursions such as diving in the sea or cenote, fishing, zip-line or ATV circuits, Mayan ruins among others, the prices of these vary according to the selected activity.
You can have a private dinner at our pier, with an additional cost, you can book it at the mail reservaciones@nereatulum.mx
Which language does the staff speaks at Hotel Nerea Tulum?
The staff speaks English and Spanish.
May we leave our luggage before check in, at Hotel Nerea Tulum?
Secure luggage storage is available for all our hotel guests, free of charge, before check-in and after check-out.
What is the bathroom equipment at Hotel Nerea Tulum?
All of our bathrooms are equipped with hair dryer, beach towels, bathroom towels, bathrobe, soap, body cream, shampoo and hair conditioner.
Does the Hotel Nerea Tulum have 24/7 reception?
The front desk is open 24/7.
Is the Hotel Nerea Tulum fully accessible for wheelchairs?
Our hotel is not wheelchair accessible.
Does Hotel Nerea Tulum test for Covid-19?
We have a lab module on our parking, open daily from 10 a.m. to 5 p.m.
Appointment is not required.
Antigen test cost $25 USD per person.
PCR test cost $100 USD per person.