Reservation & Cancellation Policy
- Check In 3 pm
- Check Out 12 pm
- Rates based on double occupancy (2 persons) per room, per night in US dollars
- Rates subject to 21% tax (16% VAT and 5% lodging tax), plus US $2.79 as environmental tax per room, per night.
- Nerea Tulum does not accept children under 6 years old.
- VISA and MCARD credit cards are accepted at the Hotel.
Payments and Deposits
FLEXIBLE RATES
From Jan 3th to Dec 23th including Easter and Holy Week:
- A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking; and is refundable until check in.
- Balance of 70% will be paid at the day of check in.
SEMI-FLEXIBLE RATES
From Jan 3th to Dec 23th including Easter and Holy Week:
- A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
- Balance of 70% will be paid at the day of check in.
NON – REFUNDABLE RATES
- All non-refundable reservations require full prepayment, including taxes, at time of booking.
CHRISTMAS & NEW YEAR
Dec 23st to January 2th.
Flexible rates
- A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
- Balance of 70% of the stay will be charged at 31 days prior to date of arrival.
- Reservations made 30 days prior or less to arrival require full prepayment, including taxes.
Semi-Flexible rates
- A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
- Balance of 70% of the stay will be charged at 61 days prior to date of arrival.
- Reservations made 60 days prior or less to arrival require full prepayment, including taxes.
WEDDING GROUP RESERVATIONS
- A deposit of 50% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
- Balance of 50% of the stay will be charged at 65 days prior to date of arrival.
- Rates based on double occupancy (2 persons), additional persons this depends if the room category allows additional persons; applies an additional cost of US$33.31 plus taxes per person per night at check in.
Cancellations
FLEXIBLE RATES
- Free cancellation without penalty fees until the day of Check-In.
- A deposit of 30% of the total stay is required, refundable until the day of check-in.
SEMI FLEXIBLE RATES
- Cancellations received 31 days prior to date of arrival, 30% deposit will be refunded.
- Cancellations received 30 days or less prior to date of arrival, 30% deposit becomes non-refundable and will be charged as penalty.
NON- REFUNDABLE RATES
- The full prepayment, including taxes will be applied without option of refund for the period covered and the room will be released on cancellation date.
CHRISTMAS & NEW YEAR
Dec 23th to January 2nd
Flexible rates
- 31 days prior to arrival reservation may be cancelled and deposit is refundable.
- 30 days prior or less, the reservation becomes non-refundable, and a 100% penalty applies in case of cancellation or no show.
Semi-Flexible rates
- 61 days prior to arrival reservation may be cancelled and deposit is refundable.
- 60 days prior or less, the reservation becomes non-refundable, and a 100% penalty applies in case of cancellation or no show.
WEDDING GROUP CANCELLATIONS
- Room reservations for wedding groups will be fully refundable up to 3 months before the event.
- Between 90 and 65 days before, a fine of 50% will be applied
- Less than 65 days, the reservation will pass as non-refundable and a 100% penalty will be applied.
Changes, No Show & Early Departures
- Any modification is subject to availability. In case there is a difference in the rate, it must be covered by the client.
- Under no circumstance should a new rate be lower will the hotel reimburse or apply credits.
- The cancellation policy applies according to the initial date of purchase.
- In case of no show the deposit will be applied without option of refund for the period covered and the room will be released the morning after check-in date unless guest contacts hotel to indicate otherwise.
- Any early departure does not generate any refund or liability for the hotel.
Additional Person
- Nerea Tulum does not accept children under 6 years old.
- Maximum occupancy per room where permitted: 2 adults, or 1 adult and 1 child older than 6 years.