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Reservation & Cancellation Policy

  • Check In 3 pm
  • Check Out 12 pm
  • Rates based on double occupancy (2 persons) per room, per night in US dollars
  • Rates subject to 19% tax (16% VAT and 3% lodging tax), plus US $1.34 as environmental tax per room, per night.
  • Nerea Tulum does not accept children under 6 years old.
  • VISA and MCARD credit cards are accepted at the Hotel.

Payments and Deposits

FLEXIBLE RATES
From Jan 3th to Dec 23th including Easter and Holy Week:

  • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking; and is refundable until check in.
  • Balance of 70% will be paid at the day of check in.


SEMI-FLEXIBLE RATES
From Jan 3th to Dec 23th including Easter and Holy Week:

  • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
  • Balance of 70% will be paid at the day of check in.


NON – REFUNDABLE RATES

  • All non-refundable reservations require full prepayment, including taxes, at time of booking.


CHRISTMAS & NEW YEAR

Dec 23st to January 2th.

Flexible rates

  • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
  • Balance of 70% of the stay will be charged at 31 days prior to date of arrival.
  • Reservations made 30 days prior or less to arrival require full prepayment, including taxes.


Semi-Flexible rates

  • A deposit of 30% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
  • Balance of 70% of the stay will be charged at 61 days prior to date of arrival.
  • Reservations made 60 days prior or less to arrival require full prepayment, including taxes.


WEDDING GROUP RESERVATIONS

  • A deposit of 50% of the total cost of stay, including taxes, is required to guarantee your reservation at time of booking.
  • Balance of 50% of the stay will be charged at 65 days prior to date of arrival.
  • Rates based on double occupancy (2 persons), additional persons this depends if the room category allows additional persons; applies an additional cost of US$33.31 plus taxes per person per night at check in.

Cancellations

FLEXIBLE RATES

  • Free cancellation without penalty fees until the day of Check-In.
  • A deposit of 30% of the total stay is required, refundable until the day of check-in.

SEMI FLEXIBLE RATES

  • Cancellations received 31 days prior to date of arrival, 30% deposit will be refunded.
  • Cancellations received 30 days or less prior to date of arrival, 30% deposit becomes non-refundable and will be charged as penalty.


NON- REFUNDABLE RATES

  • The full prepayment, including taxes will be applied without option of refund for the period covered and the room will be released on cancellation date.


CHRISTMAS & NEW YEAR
Dec 23th to January 2nd

Flexible rates

  • 31 days prior to arrival reservation may be cancelled and deposit is refundable.
  • 30 days prior or less, the reservation becomes non-refundable, and a 100% penalty applies in case of cancellation or no show.


Semi-Flexible rates

  • 61 days prior to arrival reservation may be cancelled and deposit is refundable.
  • 60 days prior or less, the reservation becomes non-refundable, and a 100% penalty applies in case of cancellation or no show.


WEDDING GROUP CANCELLATIONS

  • Room reservations for wedding groups will be fully refundable up to 3 months before the event.
  • Between 90 and 65 days before, a fine of 50% will be applied
  • Less than 65 days, the reservation will pass as non-refundable and a 100% penalty will be applied.

Changes, No Show & Early Departures

  • Any modification is subject to availability. In case there is a difference in the rate, it must be covered by the client.
  • Under no circumstance should a new rate be lower will the hotel reimburse or apply credits. 
  • The cancellation policy applies according to the initial date of purchase.
  • In case of no show the deposit will be applied without option of refund for the period covered and the room will be released the morning after check-in date unless guest contacts hotel to indicate otherwise.
  • Any early departure does not generate any refund or liability for the hotel.

Additional Person

  • Nerea Tulum does not accept children under 6 years old.
  • Maximum occupancy per room where permitted: 2 adults, or 1 adult and 1 child older than 6 years.
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We're here to serve you

Nerea is an intimate space focused on generating personal well-being. We open our doors in January 2022. How can we help you?

T. +52 984 147 6515

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